Custom & Personalized Orders
Because custom hats and patches are made specifically for you, custom and personalized items are final sale once production has begun. If you need to cancel or change an order, contact Moyock Hats as soon as possible. We will do our best to accommodate changes that have not yet entered production.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered because of an error on our part, contact us within 7 days of delivery. Please include your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, arrange a replacement or other resolution.
Ready-to-Ship Items
Unused, unworn ready-to-ship items may be requested for return within 14 days of delivery. Items must be in original condition with original tags or packaging. Return shipping is the customer's responsibility unless the return is due to our error.
Artwork & Production Variations
Color, texture, and placement can vary slightly between digital artwork and the finished patch due to materials and the production process. Minor production variations are not considered defects.